Digital delivery
eBooks, PDF packs, mock tests, course notes and pass access are delivered digitally after payment verification.
Delivery may happen through account unlock, product dashboard, email instructions or support-assisted access recovery.
Digital delivery
Digital Delivery Policy for eBooks and Mock Tests
KarmSakha currently focuses on digital delivery through account-based access and verified checkout records.
Delivery timeline
Access normally unlocks automatically within minutes of payment verification, in your KarmSakha account.
If a successful payment has not unlocked your product, contact support with the payment reference: we restore access within 24 hours of confirming the payment with Razorpay, or start a refund review if we cannot.
Physical shipping
Physical shipping is not part of the current paid catalog unless a specific product page says otherwise.
If a future product includes physical material, that product page will show shipping area, timeline and charges.
Delivery support
If access is not visible after payment, contact [email protected] with the payment reference and registered contact details.
Support may verify the payment partner status before restoring or activating access.
Grievance Officer
Yaman Khetan, Grievance Officer — Yaman Khetan (HUF), trading as KARMSAKHA.
Email [email protected] (write "Grievance" in the subject) or call +91-78018-55075, Mon-Sat, 10:00 AM-7:00 PM IST. Post: Shop No 590-591, Kohinoor Textile Market, Surat, Gujarat 395006, India.
We acknowledge every complaint within 48 hours of receiving it and resolve it within one month of receipt. If we need more details to act, we will tell you what is missing.